Frequently Asked Questions

Start here for answers to the most commonly asked questions. Don't hesitate to contact us if you need help or more information.

Business & Services

No. Sherpa Moving and Storage is not a broker and does not hire any subcontractors. Sherpa Moving and Storage is a professional moving company that will move you out of your old location and into your new one. Moreover, at Sherpa Moving and Storage we use only our own trucks and trailers, and the only people you as a customer will engage with are Veteran Moving employees.

Always make sure to verify this about the moving company you consider! And yes, Sherpa Moving and Storage is fully licensed and insured to move you from/to anywhere.

Yes, we also have storage capabilities. Please speak with your Relocation Consultant in regards to options and pricing.

Yes, our moving team is trained to move all kinds of pianos.

Yes. Shuttle service, in case needed, is provided by Sherpa Moving and Storage. However, it has an additional cost.

Yes, we can provide a COI after your reservation is made, at no charge. COI is up to $10,000,000.

Yes, we provide packing services. Please speak with your Relocation Consultant in regards to options and pricing.

Pricing & Payment

We accept Credit/Debit Card (American Express, MasterCard, Visa), Certified Bank Check, and Postal Money Order.

Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading.

Before & After the Move

If you have specific time and date restrictions, always try to plan and schedule your move a month in advance. Book an onsite consultation to get started now.

Sherpa Moving and Storage is only liable to replace or repair damaged/missing items if you chose to purchase the Full Value Protection for additional cost. We also work with a 3rd party company as another option for protection. In the event that you have chosen to go with the Free Basic Coverage, the liability is 30 cent per pound for local moves and 60 cents per pound for long distance.

You should contact Customer Service regarding all questions or concerns about your move. Our contact methods are listed here.

Pickup & Delivery

That will be determined by our customer service / dispatch department. You will receive a call at least 48 hours prior to your move from the Customer Service Department with the time-frame.

A delivery window is a window of dates that your items will be delivered within. The delivery window is based on the size of your move and on the distance. You or someone else must be present to accept your shipment during the dates provided.

Sherpa Moving and Storage does offer guaranteed delivery options. Please speak with your Relocation Consultant to see if that option is available for you and to inquire about pricing.

Unless there are building restrictions, our movers will work until the job is complete.

Weather can affect the delivery window in case roads are blocked due to severe weather conditions. In all other cases, weather should not affect your move as we employ professional movers who are properly trained, prepared, and fully equipped to handle all moves during any inclement weather. Once your crew arrives, their professionalism will automatically put you at ease.

Depending on your job size, our teams range from 2 to 8 guys.

Movers can unmount the TV for additional charge.

Due to liability issues, our movers cannot uninstall/install air conditioners. We suggest that the air conditioner is uninstalled before the movers arrives.

Ideally we encourage customers to be present during their move so you can supervise the process, if you cannot be home we ask you to designate an adult representative that you can trust to help supervise your move in or out (friend, family member, assistant). The person needs to be an adult, and a Power of Attorney must be signed before the movers reach your home or office.

Unless it is your car that got the ticket, you have nothing to worry about.

Packing & Unpacking

Boxes can be provided. If you are interested in buying boxes, you may do so with your relocation consultant. The sizes vary. There are small, medium, large, china, and wardrobe boxes.

Yes. In order to prevent damages we recommend emptying all drawers. See our useful tips for packing and moving before the movers arrive.

Liquids are prohibited on trucks for safety reasons.

We can move luggage or duffel bags but plastic bags can rip and break easily and they tend to bounce around the truck which makes them not ideal for moving.

PBO stands for items that are “Packed by Owner” (shipper).

We recommend not packing important documents or items such as personal financial information, car keys, insurance policies, cash, prescription medicine, licenses, birth certificates/passports, jewelry of extraordinary value, etc. You can take them with you or have them shipped separately by a friend or family member after you move in. These items are NOT covered by Sherpa Moving and Storage.

No. We always wrap and protect your items with blankets and shrink wrap before placing them on the truck. It is always a part of our service.

Miscellaneous

Tipping is in no way mandatory, however it is customary. This is a very common question when it comes to moving, and there is a great blog post about it here.

A straight truck ranges anywhere between 18’ and 26’ long.

No, this is not possible due to safety and insurance reasons.

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